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FAQ topics
  • Technical tips
  • SMS
  • Organization
  • Connections
  • Transactions
  • Assets

Technical tips

As a best practice, we recommend using up-to-date versions of either Google Chrome, Mozilla Firefox, or Safari in order to access and operate within the BanQu platform.

Due to the BanQu platform's browser-based nature, it is often helpful to make sure that the page is continuously refreshed.


Simply remove the phone number from your BanQu profile. Note that by doing this you will only receive notifications via email and the only way to view your transaction history or accept connection and permission sharing requests will be via BanQu’s web-based platform.


An organization is a collection of individuals, or associates. Associates can act on behalf of an organization, creating assets and conducting transactions with individuals. When individuals operate as associates of an organization their activities, like connection requests and transactions, appear to the public as coming from the organization.

An associate is a member of an organization with an individual BanQu profile. When an associate is selected by an organization, they are able to sign in to their individual BanQu accounts and access that organization.

An owner of an organization can add associates, access and edit the organization profile, and delete admins and members. Once you make an associate an owner, the only way to regain ownership is for that associate to sign into their account and select you as the owner.

An admin inherits the same responsibilities as an owner, except an admin cannot delete an owner.


Connections give you the ability to transact with organizations or individuals. Depending on a user’s public profile settings you may also be able to view their email, phone number, and transaction history.


A transaction is the exchange of an asset between two individuals, two organizations, or an individual and an organization.


Anything. Track digital certificates, receipts and more — and follow raw materials and finished goods on their journeys.

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